Myotcstore.com Reviews

I placed an order and it was marked as shipped. I never received the products. I called the number on their site and it said their mailbox was not working (first clue this is a scam site). I was called back by someone with an Indian accent. He did not say he was affiliated with OTC until I asked. He was very unprofessional and rude. He said that it was not his problem that I never received my products.

Tried to find a particular brand and type of antiperspirant (Gilette Ocean Blast). They confirmed that they had it and the order form even reflected an actual picture of the desired product.
Received the order today (08/10/22) and it is (instead of what i ordered) "Gilette Clear + Dri-Tech".
Apparently, if you want antiperspirant, they just send antiperspirant, counting on the fact that most people won't bother returning a (comparatively) small order.
They got me this time, but they won't get me again. And no they won't coax me on their "contact us before you give a poor review" merry-go-round. If they can't read and understand the different types of antiperspirant, they don't get a second chance.

Used once, never again! I wish I had read reviews before. Weeks waiting for my items, which they charged me for right away! After i sent an email demanding my order be cancelled and refunded, they all of a sudden told me the package had shipped! and of course, it was missing an item.

Placed an order with the store then for reasons I needed to cancel it. I contacted them by email and by phone only to be spoken to by a rude Indian who started to yell at me and acted extremely disrespectful and unprofessional. Since I spoke to them on the phone I saw how it was a scam they blocked my number and I was unable to contact them again. Contacted PAYPAL and my bank to report fraud and only then did they issue a refund. Save yourself the hassle and shop elsewhere. SCAMMERS.

Scam. I made a purchase 2 weeks ago, since then there is no update. I told them to give me a refund since I don't need the items anymore and they kept telling me to wait. Last time, I called them and very disrespectful indian picked up and told me to hang up the phone :). And they claimed the payment did not go through, even though I have the transaction confirmation from my bank which shows the exact amount that successfully transferred.
Stay away!!!

My OTC Store provides excellent customer service. I called their phone number and the sales agent immediately answered my call and question about whether they had the item I wanted in stock (they did) and he also stayed on the phone with me until I finished placing the order on their website and the order was confirmed. It is rare to get this type of personalized service and I am grateful for it. I highly recommend My OTC Store.

They are thieves, 6 times in the last year they shorted me items but charged me, they just did it again and told me to take a picture of the items for a refund, take a picture of the items that weren't included? Called their number, told "we are not issuing you a credit, do what you have to do" STAY AWAY FROM THIS PLACE!!!!!!!!!!!!!!!

I ordered 4 products and received 2. They tell me to reset my password. That doesn't work. Getting a run-around.
I shall change my credit card information and report fraud.

Weeks late and apparently used!
Four of the ten eye heating pads I finally received in broken packaging had clearly been used. They had no soap in the fabric part and took additional reheating to activate.
This store should be avoided at all costs!

I put a review on their website and they DELETED IT!!! I purchase Desitin "Fresh Scent" specifically based on the Title description of the product on their website, that's what I expected to receive. Upon arrival of this product, I received Fragrant Free Desitin which I now know is the only option. I searched high and low for the older product, had their description not said "Fresh Scent" specifically, I would not have purchased it. I've contacted this merchant but they refuse to let me return the product for a refund. Why, because they stated that the UPC on the product I received matches their UPC inventory . NOPE!! I PLACED THIS ORDER FOR A SPECIFIC ITEM. YOU SENT THE WRONG ITEM. I even told them to they needed to change their description and didn't until I wrote an unfavorable review beneath the product on 7/19/21. Now the description has been changed. How would any consumer know the UPC symbol without the product in hand?? This was a complete misrepresentation by this seller and is THEIR ISSUE...NOT MINE!!! Now they won't reply to my messages.